Refund & Cancellation Policy

1. Cancellations

• 24+ hours before your rental start time: full refund.
• Less than 24 hours before, or no-show: no refund.
• Early returns are not eligible for a refund or credit. Your rate is based on the block you reserved, not on days used.
• How to Cancel: To cancel, contact us via email info@ocmobilityrentals.com or phone (949) 232-0150.

We operate a small fleet. When you reserve dates, that equipment is taken off the calendar and unavailable to other customers, which is why late cancellations cannot be refunded.

1a. Reservation Payments on Advance Bookings

This is a partial payment toward your rental, not a refundable security deposit. We do not charge a security deposit.

• Rentals starting more than 14 days out are held with a 25% reservation payment, with the balance charged 7 days before the start date.
• If you cancel more than 24 hours before your start date, the reservation payment is refunded in full.
• If you cancel within 24 hours, the standard schedule in Section 1 applies to the total rental amount.
• Once the balance has been charged, the booking is treated as a fully paid reservation under Section 1.

2. Rescheduling

• You may request to reschedule your rental. Approval is subject to equipment availability.
• Rescheduling requests made at least 24 hours before the rental start time are free.
• Inside 24 hours, we will do our best to accommodate you, but rescheduling is not guaranteed and the cancellation schedule in Section 1 may apply.
• One free reschedule per booking.

3. Refunds

• Refunds will be processed using the original payment method.
• Processing time may vary depending on your bank or payment provider.

4. Special Circumstances

• In the event of equipment malfunction, natural disasters, or other situations beyond our control, OC Mobility Rentals reserves the right to offer a full refund, reschedule, or provide credit toward a future rental.
• If equipment fails during your rental and we cannot repair or replace it within a reasonable time, you will receive a prorated refund for the unused portion of the rental.
• If we determine at delivery that the equipment is not safe or suitable for the rider (for example, the rider exceeds the 265 lb weight limit, or the location is not accessible), we will cancel the rental and issue a full refund. Please confirm these details with us before booking so this does not happen at your door.